Global ISO 20121 implementation

the request

An international financial institution decided to build a comprehensive ISO 20121 management system across three regions (Americas – EMEA – APAC) for their events departments. Already ISO 14001 certified for in-house organised events, the new management system was to be integrated in a user friendly way for the event management teams across the world.

the response & value add

Understanding the institution’s working practices was instrumental in creating a system that made the most of existing processes. Specific initiatives were developed for the regional events teams to reflect the differences of scale and frequency of events. Clear communication, guidance and training about the ISO 20121 standard expectations, open discussions about the best way to integrate it to an already existing standard led a successful global implementation and certification within 18 months.

the sustainable effect

The facilitation of experience sharing across regions was an important element of success and team empowerment!